Privacy Policy

Effective Date: Jan 1, 2026
Last Updated: Jan 1, 2026

Nepean (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, products, services, and business operations (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information to support our business operations, customer relationships, and service delivery.

1.1 Personal Information

Personal information may include:

• Name, email address, telephone number, and business address
• Company name, job title, and industry
• Information you provide when making enquiries, requesting quotes, or engaging with our engineering or sales teams

1.2 Non-Personal Information

We may collect non-identifying information such as:

• Browser type, device information, and operating system
• IP address and general location data
• Website usage data, including pages visited and time spent on the site

1.3 Information You Provide Voluntarily

This includes information submitted when you:

• Complete contact or enquiry forms
• Request technical information, consultations, or downloads
• Communicate with us via email or other channels

1.4 Automatically Collected Information

Our website may use cookies and similar technologies to collect:

• Log data and usage statistics
• Interaction and navigation behaviour

2. How We Use Your Information

We use collected information to:

• Respond to enquiries and provide requested information or services
• Deliver engineering, manufacturing, and customer support services
• Improve our website, products, and service offerings
• Communicate with you regarding updates, capabilities, or relevant business information
• Comply with legal, regulatory, and contractual obligations
• Maintain security, prevent misuse, and protect our systems

Where required by law, marketing communications will only be sent with your consent, and you may opt out at any time.

3. Disclosure of Information

We may disclose personal information in the following circumstances:

3.1 Service Providers

To trusted third parties who assist us with:

• Website hosting and IT infrastructure
• Data analytics and performance monitoring
• Professional services such as legal, accounting, or compliance support

These providers are required to handle information securely and only for authorised purposes.

3.2 Legal and Regulatory Requirements

Where required to comply with applicable laws, regulations, court orders, or lawful requests from authorities.

3.3 Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to confidentiality obligations.

4. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Meet legal, regulatory, or contractual requirements

When information is no longer required, it is securely deleted or de-identified.

5. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of personal information, subject to legal obligations
• Opt out of marketing communications

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

6. Data Security

We take reasonable technical and organisational measures to protect personal information, including:

• Secure systems and access controls
• Monitoring for unauthorised access or misuse
• Safeguards appropriate to the sensitivity of the information

No method of transmission or storage is completely secure; however, we continuously review and improve our security practices.

7. Cookies and Website Technologies

Our website uses cookies to:

• Support functionality and performance
• Analyse website usage and improve user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

8. Overseas Disclosure

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure personal information is protected in accordance with applicable data protection laws.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Children’s Privacy

Our Services are intended for business use and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Email: support@nepean-rubber.com.au.